Why are we doing this?

New communities need their own media. Often the focus of communication in refugee situations is getting information to refugees. While this is an important problem, refugees need to communicate to each other to solve problems, address issues, and find opportunities. Moreover they need to represent themselves to the larger community around them, especially if existing media isn’t doing that job well. A strong community medium allows communication between, into, and out of the community. Newcomers, the host community, and the folks back home must all have the potential to be involved.

Newcomers to Europe often have smart phones, and use Facebook and Whatsapp intensively. While these applications are useful, they are not useful for everything. Voice is our first medium of communication, and one of our most immediate and responsive ones. Newcomer’s Radio seeks to make it easy for migrants to speak between, and out of their new communities. Voice doesn’t require literacy, and can include people on the far side of the digital divide.

Mixing telephony and Internet communication, NR is a voice platform that scales from a small voice chatroom to large call-in radio show. Conversations are organized across multiple channels, and programs within those channels. To host, listen, or participate in a program requires only a phone, but audio can be drawn from archives or, in some situations, distributed through podcasts or FM radio. Links to channels and programs are easily shared and spread.

What is it? By example.

1. Facing challenges (Inside in):

The new community is facing challenges finding work and earning money. A community organizer starts a channel dedicated to bringing together NGOs, potential employers, job-seekers in the community, and others to discuss labor practices and norms in Germany. Every day they have a different guest who can provide a perspective on work. Callers describe their experiences seeking and finding work, ask questions, and work through problems during the program.

2. Surfacing the stories (Inside out):

A German-born journalist is interested in communicating some of the key experiences and challenges faced by newcomers. Together with a German and Arabic speaking Iraqi, they cohost a multilingual call-in program about challenges and experiences in the new community. Every week the journalist gets a fresh series of stories about where migrants came from, how they arrived, and what they hope to do next. Meanwhile, the community experiences the catharsis of being able to speak and share.

3. Community driven voice chat (Inside across):

Community organizers who deal with food security issues in Munich, Berlin, and across German often face similar problems. They agree to create daily one hour channel for new or challenging situations. They can compare notes, analyze new policies, and assist each other in real time. This helps them face their challenges but also builds solidarity. The program is accessible and recorded in an archive.

4. Official information (Outside in):

An employee at a processing center spends their whole day explaining the immigration process to hundreds of newcomers. They can record a looped message explaining the steps a newcomer must go through, advertise the “channel” through posters around the processing center, and then take questions through a “call-in” format the answers of which can be listened to by anyone on the channel.

While these examples may help conceptualize the system, Newcomer’s Radio does not proscribe particular shows or formats. Rather, we expect that appropriate formats and topics will be derived by the community itself, and those who seek to exchange information with members of the community. It is a communications platform with affordances designed for the new community.

User Roles

Our platform addresses four critical roles.

Discoverer: A new user looks for media on a central program list organized geographically and by language. They can easily share links to channels and programs via Facebook and Whatsapp, or share phone numbers that link to

Listener: Once they’ve found a channel of interest, a listener can phone in to a channel or stream via the web interface or a link they found on Facebook.

Participant: Participants can join the conversation through their browser or by phone.

Producer: Someone interested in creating a channel or program can do so with their phone, and administer the conversation, even to the point of running a complex call-in show.

Technical Stack

Some key elements of the technical stack include Freeswitch, Mumble, and Python-web. Communications are routed through a switch that allows mixed-platform conferencing, more structured hosting, and hooks to sonic inputs and outputs.

Who are we?

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